Before your parcel leaves

After payment confirmation, normal order processing takes 2–4 business days. Holidays, promotional periods or unusually high order volumes may extend processing to a maximum of 5 business days.

Transit to the United States

For supported destinations in the United States, standard transit generally takes 10–15 business days from dispatch. Processing and transit are separate periods.

These are estimates rather than guaranteed arrival dates. Destination, carrier operations, customs procedures where applicable, weather, seasonal volume and other transport circumstances can affect transit.

Shipping costs at checkout

Shipping options and the applicable charges are calculated and shown at checkout before payment. Review the shipping charge before submitting your order.

Where fulfillment takes place

Inventory availability, product location and destination determine whether our facilities or designated fulfillment partners handle an order. Its physical shipping origin can differ from our business registration address.

Following your shipment

Following dispatch, available tracking details are normally sent by email or supplied through the applicable order-tracking method. Carrier systems may need a reasonable period to display the first tracking activity.

If movement stops or delivery is delayed

If tracking remains unchanged for an extended period or a shipment seems unusually delayed, send your order number to service@wsdefr.com. We will examine the available shipment details and, where appropriate, work with the carrier or fulfillment provider to identify a reasonable next step.

Missing parcels, including delivered scans

If a shipment appears lost, contact us with your order number and available tracking information. When tracking says delivered but you cannot find the parcel, check your mailbox, delivery area, reception desk, household members, neighbors and carrier notices. If it is still missing, contact customer support so we can review the circumstances.

Address corrections and split shipments

Enter a complete, accurate delivery address at checkout. If you discover an error afterward, contact us promptly; corrections cannot be guaranteed once fulfillment or shipment starts.

Stock availability or product location may occasionally require separate shipments for one order. Separate tracking details may be supplied in that case.

Shipping assistance and business details

WsdeFr™ is owned and operated by Sichuan Guangbian Weizhi Technology Co., Ltd..

Brand

WsdeFr™

Legal Company Name

Sichuan Guangbian Weizhi Technology Co., Ltd.

Business Address

Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China

Website

wsdefr.com

Customer Support Email

service@wsdefr.com

Customer Service Phone Number

+86 18378849777

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM PST